Cancellations Policy
Cancellation of a booking must be made according to the selected rental package, as described below.
Package-Specific Cancellation Policy
Basic Package
Cancellations are accepted only within 12 hours from the time of booking.
After 12 hours from booking, the prepayment becomes non-refundable, regardless of the rental start date.
Premium Package
Cancellations are accepted within 14 days from the time of booking, provided that the cancellation is made at least
3 days (72 hours) before the rental start date.
In all cases, both conditions must be met:
- within 14 days from booking, and
- not less than 3 days before the rental start date.
If either condition is not met, the prepayment becomes non-refundable.
Premium FLEX Package
Cancellations are accepted up to 3 days (72 hours) before the rental start date.
If the cancellation is made less than 3 days before the rental start date, the prepayment is non-refundable.
Last-Minute Bookings
For bookings made less than 3 days before the rental start date, cancellations are allowed only within 12 hours from the time of booking and no later than 24 hours before the scheduled pickup time.
For last-minute bookings, no prepayment refund applies unless the cancellation is made within the 12-hour window described above.
Refund Conditions
If the cancellation is made in accordance with the rules of the selected package, the prepayment will be fully refunded.
If the applicable cancellation deadline is not respected, the prepayment is non-refundable.
Cancellation Method
Cancellations are accepted exclusively through the official Eurohire website.
